Exceptional jewelry. Personal service.
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We’re a small, family-owned jeweler with our own manufacturing facility and low overhead—bringing you beautifully made jewelry at exceptional value.
We compare like-for-like metal, stone origin, quality and total carat weight.
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Made with care. Backed for life.
We stand behind the craftsmanship of every Charles Jewelry piece.
Our lifetime warranty covers the original purchaser or original gift recipient for as long as they own the piece, with proof of purchase. It is not transferable beyond the original gift. Covered manufacturing defects are repaired at no charge for labor or materials. See our Lifetime Warranty page for the full terms and service instructions.
Normal wear, accidental damage, misuse, loss, and theft are excluded. Damage caused by an alteration or repair is excluded; third-party work alone does not cancel coverage for an unrelated manufacturing defect.
To request service, use our Contact Us form with your order number and a description of the concern. Photographs are helpful for an initial review. Our jewelers will inspect the piece to determine the cause. If a repair is outside warranty coverage, we will provide a quote for your approval before beginning paid work.
These policies do not limit your rights under applicable law.
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Adessa
Alessia
Alessio
Allure Diamond Halo Earrings
