Made with care. Backed for life.

Lifetime Warranty

Butler Enterprises LLC d/b/a Charles Jewelry

Last updated: November 10, 2026

We stand behind the craftsmanship of every Charles Jewelry piece.

WHAT IS COVERED

Butler Enterprises LLC, doing business as Charles Jewelry, warrants jewelry purchased directly from us against manufacturing defects in materials and workmanship from delivery. Coverage lasts for as long as the original purchaser—or the original recipient of a gift from that purchaser—owns the piece. Proof of purchase is required. Coverage is not transferable beyond that original gift.

We will inspect the piece and repair a covered defect without charging for labor or materials. If a covered defect cannot reasonably be repaired, we will, at our option, replace the affected piece with an equivalent piece or refund its purchase price upon return. This warranty is not insurance.

WHAT IS NOT COVERED

Normal wear, accidental damage, misuse, loss, and theft are excluded. Damage caused by an alteration or repair is excluded; third-party work alone does not cancel coverage for an unrelated manufacturing defect.

REQUESTING SERVICE

Use our Contact Us form with your order number or other proof of purchase and a description of the concern. Photos help with an initial review. Obtain our authorization and secure shipping instructions before sending jewelry. You pay insured shipping to and from our service location, except where law requires us to pay. Our jewelers determine whether the issue is covered. We will obtain your approval before any paid repair.

COMPLIMENTARY RING RESIZING

We offer one complimentary resizing per eligible ring, with no time limit, for the original purchaser or original gift recipient. Eternity bands are excluded. Contact us first to confirm the adjustment can be made safely while preserving the design. Shipping is paid by the customer as described above.

YOUR RIGHTS

We do not disclaim implied warranties preserved by law. To the extent permitted by law, we exclude incidental and consequential damages for warranty claims. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Butler Enterprises LLC, doing business as Charles Jewelry
5 S. Wabash Ave. #1414, Chicago, IL 60603, United States
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